Privacy Policy
Effective Date: 01-02-2026
Welbeck Hotel (“we,” “our,” “us”) operates the website welbeck.in. We are committed to protecting your personal data and complying with applicable laws, including the Information Technology Act, 2000 (India) and, where applicable, the General Data Protection Regulation (GDPR).
1. Scope of Policy
This Privacy Policy applies to all users of our website and services, including guests making reservations, inquiries, or payments.
2. Information We Collect
We collect the following categories of personal data:
a. Personal Information
- Full name
- Email address
- Phone number
- Residential address
- Government-issued ID details
- Booking details (check-in/check-out dates, preferences)
b. Payment Information
- Payments are processed securely via CCAvenue
- We do not store full card details
c. Technical Data
- IP address
- Browser type and version
- Device information
- Website usage data
3. Legal Basis for Processing (GDPR)
- Contractual necessity
- Legal obligation
- Legitimate interests
- Consent
4. How We Use Your Information
- Manage reservations
- Process payments
- Provide support
- Send confirmations
- Maintain legal records
- Improve website
- Prevent fraud
5. Sharing and Disclosure of Data
- Payment Gateway: CCAvenue
- Service Providers: Booking engines, IT, analytics
- Government Authorities: As required by law
- Legal Authorities: When required
6. International Data Transfers
Data may be transferred and processed in India. GDPR safeguards are applied where required.
7. Cookies and Tracking Technologies
- Enhance user experience
- Analyze traffic
- Store preferences
You can disable cookies via browser settings.
8. Data Retention
- Service fulfillment
- Legal compliance
- Dispute resolution
9. Data Security
We follow reasonable security practices under Indian IT Rules, 2011. However, no method is 100% secure.
10. Your Rights
Under Indian Law:
- Review and correct data
- Withdraw consent
Under GDPR:
- Access
- Rectification
- Erasure
- Restrict processing
- Data portability
- Object to processing
11. Children’s Privacy
We do not knowingly collect data from individuals under 18 years.
12. Third-Party Links
We are not responsible for third-party website privacy practices.
13. Changes to This Privacy Policy
We may update this policy periodically.
14. Contact Us
Welbeck Hotel
Email: support@welbeck.in
Phone: +91 94421 20000
